BYD Malaysia Sdn. Bhd. (referred to as "we," "our," or "us") may collect, store, process, and use your personal data to provide, maintain, and improve our services, enhance service quality, and optimize functionality. This Privacy Policy outlines how we process your personal data and applies to the website http://www.denza.com/my.

We highly value and respect your privacy. This Privacy Policy explains how we handle your personal data and informs you of your rights. We encourage you to read it carefully before using our services.

I. Personal Data We Collect and Why

II. How We Share Your Personal Data

III. Rights in relation to Personal Data

IV. How to Make Requests

V. Retention Period

VI. Purpose Limitation

VII. Cookies and Other Tracking Technologies

VIII. Security

IX. International Transfer

X. Changes To This Privacy Policy

XI. Contact Us

This Privacy Policy does not apply to our authorized retailers, or third parties to whom you directly provide your information including but not limited to, subscription services, insurance companies, or other third parties. These entities are independent of us and responsible for their own collection of information. Please refer directly to those entities and their privacy policies for more information.

"Personal data"refers to any data or information from which an individual may be directly or indirectly identified (“Personal Data”). When we provide our website, products or services, we have a need to process Personal Data. When you:

Access and Use our Website: We collect your following Personal Data to provide our website to you:

(a)your Internet Protocol (IP) address,

(b)your location information (such as may be determined from your Internet Protocol (IP) address),

(c)your internet activity information (such as usage information),

(d)your basic information(such as name, telephone number, E-mail address) you enter when you use our service in our Website,

(e)other information (such as the content of your inquiry) when you use our service in our Website.

We may rely on various legal grounds to collect, use, and otherwise process your Personal Data, including: your consent; that the Personal Data is necessary for providing our website to you; to comply with a legal obligation; to protect your, or someone else’s vital interests; or for a legitimate interest that is balanced against your rights and interests.

Your personal data may be accessed or transferred by us and other third parties, including our affiliates, creditors, embassies, governments, distributors, service providers, and collection agencies. Additionally, your data may be transferred to and processed in countries outside of Malaysia, including but not limited to China and Singapore. These countries may have different data protection laws but we will ensure that any such transfers comply with applicable legal requirements and that your data remains protected in accordance with this Privacy Policy.

We do not sell your personal data to any third party for any purpose. However, we may use or share your personal data in a de-identified or aggregated form. The table below outlines the parties with whom we may share your personal data:

Categories of Recipients	Description	Reason for Sharing
Affiliates and subsidiaries	Companies that are affiliated with us, including those we own, control, are controlled by, or are owned by, or with which we have a substantial ownership or business relationship.	To assist, operate, enhance, and fulfil services on our behalf.
Our dealers	Service providers that have entered into relevant agreements with us, such as distributors or dealers, which include: 1.SIME DARBY BEYOND AUTO SDN. BHD; 2.MILLENNIUM AUTOBEYOND SDN. BHD; 3.SISMA AUTO (KL) SDN. BHD; 4.HARMONY NEW ENERGY AUTO SERVICE (MALAYSIA) SDN. BHD; 5.SKK MOTORS SDN. BHD.	The dealerswill contact you to provide related services, such as booking test rides or test drive service.
Law enforcement and government authorities.	Disclosure of information as required by law, or when otherwise appropriate.	To comply with applicable laws.

When third parties are granted access to your personal data, we will implement the necessary contractual, technical, and organizational measures to ensure that your data is only processed to the extent required.

In all cases, we will clearly explain the purpose for which the information is necessary, allowing you to provide the data at your discretion. We will not disclose your personal data to any party, other than us, without your prior consent.

You generally have the right to ask us:

(h)for access to and a copy of your personal data that we hold;

(i)that some of your personal data is provided to you or sent to another data controller in a commonly used, machine readable format;

(j)to update or correct your personal data in order to make it accurate;

(k)to delete your personal data from our records in certain circumstances;

(l)to restrict the processing of your personal data in certain circumstances;

(m)to object to us processing your personal data in certain circumstances (e.g. in case we process your data for direct marketing purposes).

You can request to exercise your rights regarding your personal data. When we receive a request to exercise any of these rights, we will respond without undue delay, and in any case, within [72 hours] of receiving the request. If we are unable to fulfill your request, we will notify you without delay, and in any case, within [72 hours], explaining the reasons for not taking the requested action.)

For electronic, telephone calls or text communications, if you no longer want to receive promotional-related emails, you may opt out of receiving them by clicking the unsubscribe button in your mails. If you would like to stop receiving promotional-related or automated text messages from us, you can follow the instructions in the text message you received. If you receive a marketing-related call from us and do not want to receive similar calls in the future, please ask to be placed on our “do not call” list. Please note that we may still send you safety messages or product service issues even if you opt out of receiving marketing messages.

These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your data or if making the information available to you would reveal personal data about another person or if we are legally prevented from disclosing such information. In some instances, this may mean that we are able to retain data even if you withdraw your consent.

We hope that we can satisfy any queries you may have about the way we process your data. If you have any concerns about how we process your data you can contact us as described below in the section IV “HOW TO MAKE REUQESTS”.

In the event you still have unresolved concerns, you also have the right to lodge a complaint with a supervisory authority, in particular the data protection authority in the jurisdiction of your habitual residence or place of work.

Finally, please note that where we require personal data to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship, or to meet obligations placed on us. In all other cases, provision of requested personal data is optional.

If you wish to access, correct, or delete any personal data we hold about you, or exercise any other rights under applicable data protection laws or regulations aimed at protecting personal data ("Applicable Data Protection Law"), you may submit a request via email to chen.yongyi2@byd.com.

We strive to respond to your request for access, correction, or deletion within the timeframe required by Applicable Data Protection Law. If we require additional time to process your request, we will inform you of the reason for the delay and the extended period in writing.

We will not use and store Personal Data longer than necessary to fulfil the above-mentioned purposes and shall remove the collected Personal Data after the necessary period to achieve the purposes described in this Policy has passed, or to comply with contractual obligations or as permitted or required by the Applicable Laws.

If we have a relationship with you, we hold your personal information for 1 years from the date our relationship ends. We hold your personal information after our relationship ends to establish, bring or defend legal claims.

If we have obtained your personal data through a request for information, a test drive, or any other inquiry related to our products or services, we will retain this information for 3 years from the date of collection.

Personal data will only be processed to the extent necessary for the purposes described. In principle, personal data will not be processed for purposes other than those for which it was originally collected. If there is a need to process personal data for other purposes, we will assess whether the new purposes are compatible with the original ones. We will inform you of any such new purposes before proceeding with further processing.

Our websites also collect information, via cookies, web beacons, pixels, tags or other tracking technologies, such as your Internet Service Provider and Internet Protocol (IP) address, the date and time you access our website, the pages you have accessed while visiting our website, and the Internet Protocol (IP) address from which you accessed our website.

When using the dealer location search feature on our website, we may utilize the Google Maps plugin to provide mapping services. This plugin may collect your IP address and obtain your approximate geographical location. It enables us to display nearby dealer locations for your convenience. We recommend reading Google's Privacy Policy to understand how Google collects, uses, and protects information about your location.

Some cookies are session-based, while others are persistent and remain active across multiple sessions. We use these technologies to remember user preferences, optimize website performance, provide relevant offers, measure the effectiveness of our email campaigns, and personalize online content.

We have integrated the consent management tool "consentmanager" (www.consentmanager.net) from consentmanager AB (Håltgelvågen 1b, 72348 Västerås, Sweden, mail@consentmanager.net) on our website to obtain consent for data processing and use of cookies or comparable functions. With the help of "consentmanager" you have the possibility to give your consent for certain functionalities of our website, e.g. for the purpose of integrating external elements, integrating streaming content, statistical analysis, measurement and personalized advertising. With the help of “consentmanager” you can grant or reject your consent for all functions or give your consent for individual purposes or individual functions. The settings you have made can also be changed afterwards. The purpose of integrating “consentmanager” is to let the users of our website decide about the above-mentioned things and, as part of the further use of our website, to offer the option of changing settings that have already been made. By using “consentmanager”, personal data and information from the end devices used, such as the IP address, are processed by consentmanager. In addition, the processed information may also be stored on your device. Our legitimate interests in processing lie in the storage of user settings and preferences with regard to the use of cookies and other functionalities. "Consentmanager" stores your data as long as your user settings are active. After two years after making the user settings, the consent will be asked again. The user settings made are then saved again for this period. You can object to the processing. You have the right to object to reasons arising from your particular situation. To object, please send an email to mail@consentmanager.net or contact us as provided in Section XI below Cookie Policy.

We are committed to maintaining the highest standards of security, and we have implemented robust technical and organizational measures to protect your data in accordance with the current state of technology. These measures are designed to safeguard your data against loss, alteration, or unauthorized access by third parties. However, please note that the transmission of information over the internet is never completely secure. While we strive to protect your personal data, we cannot guarantee the security of data transmitted through our application. Once we receive your personal data, we employ strict procedures and security features to prevent unauthorized access. In the unfortunate event of a personal data security incident, we will promptly report it and take appropriate remedial actions in compliance with legal requirements and regulatory authorities.

As a global company with international operations, we ensure compliance with applicable data protection laws regarding the transfer of information between countries. This is done to help safeguard your personal data as outlined in this Privacy Policy, regardless of its location.

We may process your information based on various legal grounds, including but not limited to: your consent; the necessity of processing to provide our website services to you; compliance with legal obligations; protection of your or another person’s vital interests; or for a legitimate interest that is balanced against your rights and interests.

We may update this Privacy Policy according to changes in our business functions and measures concerning the protection of personal information. If we make changes to this Privacy Policy, we will post the updated Privacy Policy and update the “Last Updated” date. We will also notify you through our website. Where changes to this Privacy Policy will have a fundamental impact on the nature of the processing or otherwise have a substantial impact on you, we will give you sufficient advance notice so that you have the opportunity to exercise any rights you have.

If you have any questions or comments about this Privacy Policy, please do not hesitate to contact us at:

Telephone number: +60356112866

Email address: chen.yongyi2@byd.com

Mailing address: Unit 1.5a, Level 1, East Lobby, Menara Sunway Annexe, Jalan Lagoon Timur (9/1), Bandar Sunway, 47500 Subang Jaya, Selangor, Malaysia

Date last updated: December 24, 2024